+1-604-229-1626
TF: 1-888-866-2236
E: sales@bestvancouvertours.com
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Frequently asked questions
We want to make your tours browsing as simple as possible. On our website, you will find various types of tours: SIGHTSEEING (1-day car or bus tour), ADVENTURES (1-day activity tour), and MULTI-DAY TOURS. SIGHTSEEING and ADVENTURE tours may be booked and purchased online.
Once you have chosen a tour and pressed the “BOOK NOW” button you will be directed to our booking page. Please choose the correct number of people, the date of your tour and the place where we need to pick you up. To purchase the tour, you need to complete the form with your personal and credit card details.
As soon as we receive your payment we will send you an e-mail confirmation.
Some of the tours require our manual confirmation due to third parties’ availability. Please complete the form on the booking page and we will confirm the availability within 24 hours after we receive your order.
Any cancellation must be initiated by phone call to BESTVANCOUVERTOURS.COM office at +1 604 229 1626 OR by email to sales@bestvancouvertours.com. We will acknowledge your cancellation by email. BESTVANCOUVERTOURS.COM is not responsible for any incidental expenses you may have incurred as a result of the purchase of your tour such as visas, non-refundable flights or loss of enjoyment, etc. Please note that no refunds are available once services have commenced. If a confirmed booking is cancelled the following charges may be applied:
- If cancelled 72 hours prior to tour commencement no charge is applied.
- If cancelled within 72 hours of tour commencement no refunds are available.
All our Guided Tours offer free pick-up and drop-off at most hotels in Vancouver, North Vancouver, Richmond, and Burnaby. Please give us a name of your pick-up location in the booking form to let us know where we need to pick you up.
Yes, we do. We are proud to be one of the few companies that specialize in private tours. We provide our own comfortable vehicles with complimentary Wi-Fi and guides who speak different languages.
We also have bus tour for combined groups. More information about bus tours: Vancouver City Tour and Victoria Tour.
Yes, we do. Our bus tours around Vancouver operate daily from May 1 to September 30. You can find more information about this tour on this page: Vancouver City Tour.
We do not cancel tours because of bad weather, although some of our tours may be altered due to weather changes. Please contact us to learn more.
We are happy to offer our tours in different languages. We have tour guides who speak English, Russian, German, French, Portuguese, Spanish, Polish, Ukrainian. If you speak any other languages and would like your tour to be in your language, let us know. When you send your booking form, you will be asked about your language preferences.
Please, be advised Vancouver City and Victoria City bus tours for combine groups is provided with live commentary in English only.
Yes, it is advisable to book in advance. You can make a reservation online by clicking here.
Our Vancouver Highlights tour spends approximately 20 minutes at Steam Clock, 15 minutes at the Totem Poles and Prospect Point in Stanley Park and 60 minutes at Granville Island.
Yes we do. All our private tours can be customized to your preferences, arrival and departure time. Please let us know about your preferable tour dates and times before you book a tour.
If you have limited time in Vancouver, it's a great idea to start your tour from Vancouver airport with no additional charge. Let us know your flight arrival information (time and flight number) when you book the tour.
Our company is licensed and insured to provide you with transportation by vans, buses
